Ep 139: Creating a Remarkable Client Services Team, with Khushbu Doshi

On this episode of THRIVE — sponsored by E2M Solutions— Kelly and Khushbu Doshi discuss how creative, media and tech agencies can improve client retention with an aligned account services team. 

Khushbu Doshi and I cover these points and more:

• The importance of account managers and project managers working side by side;
• How empathy can actually improve your client services.
• Why creating synergies between sales and the account team is crucial;
• Understanding the point of contact when working with a white-label agency.

Be sure to tune in to all the episodes of THRIVE to get practical tips on becoming a conscious leader, growing your agency, and more. Thanks for listening, and I’d love to hear your takeaways!

If you enjoyed this episode, post it in your stories and tag me @kelly.l.campbell. And don’t forget to follow, rate, and review the podcast wherever you listen.

Learn more about THRIVE at https://klcampbell.com/category/podcast/ and https://www.e2msolutions.com/thrive/ 

CONNECT WITH KHUSHBU DOSHI:

LinkedIn

E2M Solutions

CONNECT WITH KELLY CAMPBELL:

LinkedIn

Instagram

Work with Kelly